Customer Service

Customer Service

Shipping & Delivery
We deliver the next day after the order placement. But if the order placement is made on Friday, the product will be delivered on Saturday.
KAVIARHAUZ will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

If you would like the product to be delivered on the day of order placement, please contact us and we shall help you to arrange the delivery. In order to guarantee on-time delivery in peak seasons and holiday period, please make an early placement of your order.

We offer free delivery with a minimum order amount of AED500 in Dubai and AED800 in other Emirates or above. In order to preserve the quality of the caviar, we provide special thermopacks for temperature control during the delivery

For GCC countries there is a minimum order amount of AED 6000 in order to qualify for Free Delivery. However, if the order amount is less than AED6000, we charge AED 700 for delivery charges to Qatar, Kuwait, Bahrain, Oman& Lebanon.

For order to Saudi Arabia, we require local pickup from our retail outlets in the UAE or from our showroom. Delivery is not possible due to visa regulations.
Privacy & Security
Your use of www.russiancaviaruae.com is subject to Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
Cancellation / Refund Policy
All merchandise is guaranteed to be fresh and should be inspected immediately upon receipt. Credit or Refunds will not be granted if unsatisfactory items are discarded or partially consumed, or not stored in proper temperature including return shipping. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Please keep all packaging intact for any returns. ALL RETURNS MUST BE SHIPPED TO: KAVIARHAUZ, MM Towers, office G13, Deira, Dubai.

Refunds will be done only through the Original Mode of Payment
Ordering
Online orders can bemade anytime. Please call +971 55 465 8318⁠ or +971 4 395 2131 to place a telephone order 24/7. Feel free to email us at kaviarhauz@admiralworld.com.com for more information.
Payment Policy
KAVIARHAUZ Accepts Visa, MasterCard, American Express and Discover Card. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.
Viewing Orders
You can always view your orders by visiting My Account Section.
Updating Account Information
You can update your account information at any time by visiting the My Account section of the website. In My Account section you can your Personal Information, update your billing address or password.